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Pipe dripped again following day and he came buy as well as repaired it once more. By this time the floor tiles where coming up and also carpeting was ruined.


We have called and also left messages sometimes and also no person returns our contact us to allow us recognize what is taking place. Several calls over three months as well as no return calls. I am 90years old and also do not need this agravation. Desired Outcome, Contact by the company; Fixing; End up the work, We have talked with the consumer and also asked for the repair work price quote from their service provider.

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They left a mess in the driveway, basement as well as one person threw up in front lawn. Broke commode as well as it dripped in basement after salesman stated they would require to remove it.




After repeated conversations as well as them not revealing up we told them to take care of the leaking home window. Again was informed they don't do home windows as well as were informed the window requires to be replaced. Preferred Outcome, Billing change, We talked with the consumer on October 5th and all concerns have actually been solved with the exemption of the home window.

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I was informed to get estimate as well as after that they would determine if the home window repair or substitute would certainly be covered. He (James) would certainly have to take it to his superiors to see if it would certainly be approved.


09/23/2021On Aug 3, 2021 I gave a $2000 down payment to acquire a stroll in bathtub. It was mosting likely to be financed and also scheduled for set up in Sept 15,2021. My financing never ever got authorized and also I have actually been phoning call to get my down payment returned. This week I have left messages to both the business as well as my sales person to check on the condition of my return.

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The reimbursement was refined right into accounts payable that day. I should not have to call all the numbers I can find to get my refund. It is a genuine trouble to hold up an additional firm that is providing the same service to wait till I obtain my cash back.

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When I tried to utilize the bathtub, the breaker kept stumbling. On Jan 21, 2021, I attempted to utilize the bathtub. My daughter maintained resetting the breaker but it tripped each time I tried anything on the bathtub. I called Amir and he came out Jan 26. He examined everything out and told me he required to order some components.


I told her that a person had already appeared and was caring for it. (continued) Preferred Outcome, I desire this tub out of my residence, my sum total reimbursed, $2,500 for the upgraded water heater that, I am contacting respond to Ms. ***'s issue. I want to say sorry for the concerns she has had with her walk-in tub.

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We have spoken to Ms. *** as well as we are mosting likely to replace her present walk-in bathtub with a brand-new walk-in tub of the exact same model web link and also dimension with the same service warranty. When the brand-new walk-in bathtub is mounted as well as she is fully satisfied with the tub as well as the installment, we will attend to the inconvenience she has experienced during the duration where she was not able to use her walk-in bathtub.


This is a continuation of a previous grievance that was not solved to my fulfillment. Problem connected. We are unable to check out the attachment submitted by Ms. ***. When we attempt to enlarge it, the type becomes as well blurry to read. *** Record Affixed *** This is an extension of my previous complaint that was not dealt with to meet my satisfaction.

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Brian ******* called as well as said he would such as to obtain me a totally brand-new tub. I asked him what type of payment I would certainly enter enhancement to a new tub. Each time I asked him, he would certainly claim, we will need to wait to see what expenses are involved with the new tub.


Saturday, June 26, my brand-new tub was ultimately installed. Got in touch with Brian M ***** on July 9. After the new tub was mounted, he news said it was out of his hands as well as another department would certainly be dealing with the financial resources. Each time I called him, he would certainly say he would certainly call me back in 10 mins.

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I had to proceed calling him. On July 13, I had a missed out on phone call from someone from finance. I do not remember his name. We played phone tag for about a week. When I ultimately obtained him, he started out claiming they usually pay $100 a month but because it had actually been six months, he would certainly give me $200 a month.


He claimed, well I might have obtained you a recommended you read booster. I already had a booster that did no excellent. I had to obtain a bigger heating unit. He said he would certainly offer me an extra $1,000 off as a result of the water heater. I told him that I would decline less than $8000.